FAQs

Frequently Asked Questions

What services are provided?
When is VNA care necessary?
How can I contact my nurse?
What if I need help at night or on weekends?
Will my insurance pay for these services?
When will the VNA call me?
What happens on the first visit?
How can I take charge of my own health in between nurse visits?
What is the difference between VNA home care and Hospice home nursing services?
If I am a Hospice patient and need help at night or on weekends, what happens?
What are my rights as a patient?

What services are provided?
The Norwell VNA and Hospice has a variety of highly skilled health care providers on staff, including skilled nurses, home health aides, certified diabetes educators, licensed social workers and many other knowledgeable health care professionals.
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When is VNA care necessary?
VNA care may be necessary for a variety of reasons. We treat patients who are recovering from illness, surgery, stroke, heart attack or an accident. Our job is to service patients as well as their families, with an overall goal of maintaining independence and dignity. We accomplish this goal by empowering individuals with the tools and information they need to stay healthy and happy within the comforts of their own home.
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How can I contact my nurse?
Our trained, caring clinicians have active schedules that often take them away from the office. However, we are always available to meet your needs. Call our office at 781-659-2342 in order to be connected to your nurse as quickly as possible.

For scheduling and billing questions, please call during office hours, Monday-Friday 8:00 a.m.-5:00 p.m.
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What if I need help at night or on weekends?
If you need help during non-office hours, the Norwell VNA and Hospice has a 24-hour answering service, 7-days-a-week. We can always be reached at 781-659-2342.
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Will my insurance pay for these services?
We will review your insurance benefits on your first visit. Norwell VNA and Hospice accepts Medicare, Medicaid, HMOs, VA, private health insurance and private pay managed care.
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When will the VNA call me after I have been referred for home care?
Within 24 hours of being discharged from a hospital, rehabilitation center or nursing home, a nurse or physical therapist will contact you.
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What happens on the first visit?
During the first visit, a nurse will assess your condition and develop a care plan. This plan may include nursing, rehabilitation, physical therapy, occupational therapy, nutrition, creating a medication schedule and/or counseling.
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How can I take charge of my own health in between nurse visits?
We encourage our patients to keep track of vital signs such as blood pressure, weight, blood sugar levels and oxygen levels. Additionally, it is important to maintain a regular medication schedule, as prescribed by your physician. Following discharge, we may recommend disease-specific education and support group meetings, where you can ask questions and learn from others who are experiencing the same health issues. If anything changes in between visits, it is important to let your Norwell VNA and Hospice clinician know!
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What is the difference between VNA home care and Hospice home nursing services?
In both areas, our goal is to keep our patients comfortable and safe at home. Our VNA home care patients undergo active treatment for curative purposes. When a patient no longer elects to undergo medical tests or curative treatment measures, Hospice home nursing services may be more appropriate. Our Hospice patients receive pain control and symptom management that primarily emphasizes quality of life.

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If I am a Hospice patient and need help at night or on weekends, what happens?
Once on Hospice, patients´┐Ż?primary goal is to remain at home and not return to the hospital. Concerns that arise during off hours will be addressed by a Hospice trained nurse collaborating with the patient's physician to achieve the patient's goal of remaining comfortably at home.

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What are my rights as a patient?
At Norwell VNA and Hospice, your privacy is a priority. We follow strict federal and state guidelines to maintain the confidentiality of your medical information.

Additionally, you have the right to:

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If you have any further questions, please review our Notice of Information Practices