Medical Professionals

The following information is for medical professionals ONLY! If you are a patient or family needing assistance, please call our main number:

 (781) 659-2342

CMS Guidance for Infection Control and Prevention of Coronavirus Disease 2019 (COVID-19) in Nursing Homes  – updated March 13, 2020

Pictured: Hospice and Palliative Care Medical Director Dr. Marina Androssova and Dr. Michol Negron.

Working Together to Get Patients Home

COVID-19 Resources

 During these challenging times, we at NVNA and Hospice continue to be able to care for your patients. This includes certified home care, palliative care, hospice, PT, OT, ST, the Pat Roche Hospice Home and private care. We are using telehealth systems to monitor our patients and connect them with their primary care provider. New guidance deems anyone over aged-60 to be “home bound.” We are here to help. We share the same goals to keep your patients safe at home. 

 Thank you for partnering with us. We are so proud of our staff who stand ready to care for our South Shore friends and neighbors.

 We are accepting COVID-19 positive and COVID-19 pending patients at this time for home patients only (not for the Pat Roche Hospice Home or for NVNA WORKS private care). Our clinicians are using the appropriate PPE for all our patients, based on the CDC and Mass DPH guidance. If we have an influx of COVID-19 (+) patient referrals, we may have to look at them on a case by case basis. However, we plan to keep you updated if that were to happen in the future. Case Managers MUST inform us up front with the initial referral that the patient is positive for COVID-19 or is COVID-19 pending and that there is a skill for home care services.

Provider Portal

If you are interested in using our portal to sign your physician orders, please contact

 Call us for referrals or for more info:

(781) 659 – 2342

Is your patient ready for hospice care?

Our team understands the pressure on a busy hospital, physician office and SNF/ALF staff. We are a good partner with case managers and can accept patients 24/7, weekends and holidays. We share the same goals: to keep your patients safe and home.

We are honored to be part of the Partners HealthCare Hospice Collaborative Network

What is PDGM and how will it change the way business is done for physicians?


Physician Guide to Medicare Home Health Changes: The Patient Driven Groupings Model (PDGM)

Physician Toolkit from The National Association for Home Care & Hospice (NAHC)          LEARN MORE

Palliative Care Specialty Professional Service – Partnering with Primary Care

Our physician and nurse practitioners work to support busy primary care practitioners as an extension of their team. If you are a healthcare provider and have a patient who might benefit from palliative care please contact our team for a consultation. We will help coordinate communication between your patient, family and all other providers to support our patient’s goals.

  • We support our shared, complex patients with management of refractory pain, complex depression, anxiety, grief, and existential distress.
  • We assist our fellow healthcare providers in conflict resolution regarding goals or methods of treatment within families, between staff and families and among treatment teams.

MD Order Line: (781) 610-1598

Lana Legere, LPN

Any type of order that a provider needs to call in for patients including therapy, medications, wound care, wound vacs, IV therapy and to get updates on your patients.

Provider-only Fax Lines:

  • Central Intake: (781) 659-2139
  • Hospice Intake: (781) 659-4736
  • Medical Records: (781) 610-1594

If you are interested in using our portal to sign your physician orders, please contact

Coverage Area:

Hospice & Palliative Two-Day Intensive Training

Transitional Care and Community Team

Noreen Cataldo headshot

Noreen Cataldo, RN, BSN, GCM
Director, Business Development

Joan Wright headshot

Joan Wright, CDP, CADDCT
Dementia Care Specialty Program Director

Mikaela Lowrance headshot photo

Mikaela Lowrance
Transitional Care Coach

Sue McGahan headshot

Sue McGahan, BSN, RN
Transitional Care Nurse

Anne-Marie Powers headshot

Anne-Marie Powers
Business Development Representative and NVNA SUPPORTS Manager

Ann Folinus

Ann Folinus
The Pinehills, Plymouth – Office Coordinator

Meryl Johnson

Meryl Johnson
Hospice Liaison

NVNA Video Spotlight

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