NVNA and Hospice is proud to announce it has been given two honors based on survey results from patients who have received care from the organization.
The Norwell-based non-profit earned Five Stars for Patient Satisfaction from Medicare’s Home Health Compare website. The results are based on a national survey that asks patients about their recent experiences with a home health agency. Nationally, agencies on average receive a rating of three stars. Among the key responses from those that received care from NVNA and Hospice were:
92% of NVNA and Hospice patients gave the Agency a top rating for overall care
The NVNA and Hospice care team provided care in a professional way
The care team communicated well
The care team discussed medicines, pain and home safety with them
Most would recommend NVNA and Hospice to their family and friends
“To be recognized as a Five Star Agency is a wonderful reflection of the unwavering commitment of our nurses, therapists, home health aides, social workers, physicians and staff to providing the best care possible to patients and their families,” shared NVNA and Hospice CEO Renee McInnes “We are privileged to serve our community and grateful for this acknowledgment.”
NVNA and Hospice was also recognized by Strategic Healthcare Programs (SHP) with a SHPBest™ Home Health Patient Satisfaction Award. The annual SHPBest ™ recognition program honors home health providers that have made patient and caregiver satisfaction a priority and have received high marks on their satisfaction surveys as a result. Recipients are determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health and hospice providers throughout the United States.
About NVNA and Hospice
NVNA and Hospice provides the full continuum of care from home health, palliative and hospice to private pay services (NVNA WORKS) to help patients and families. We own and operate the Pat Roche Hospice Home in Hingham, the region’s only non-profit residence. As an independent non-profit, we also provide wellness and public health services through NVNA SUPPORTS in 27 South Shore communities from Milton to Plymouth. To learn more visit http://www.nvna.org or call 781.659.2342.