Frequently Asked Questions

Your Questions Answered

"How do I get started? Do patients have a choice?"
We're here to help.

If you are interested in our services, simply call us at (781) 659-2342 and we can work with your healthcare provider to obtain a referral and start your care. Patients have a choice and can request NVNA and Hospice by name before they leave the hospital or a skilled nursing facility.

What services does NVNA and Hospice provide?

NVNA and Hospice has a variety of highly skilled clinical staff, including registered nurses, nurse practitioners, home health aides, certified diabetes educators, licensed social workers, and many other knowledgeable healthcare professionals who offer a variety of palliative carehospice care, and bereavement services. NVNA and Hospice also offers a variety of programs and support groups through NVNA SUPPORTS.

How can I contact my caregiver?

If you need to transmit a message to your NVNA and Hospice caregiver regarding an appointment change or clinical need, please call our office at (781) 659-2342 and we will ensure your message is quickly relayed to them. 

What if I live out-of-state and need more help for my aging parent?

We can help. In addition to offering a full continuum of home care, our private care division, NVNA WORKS, can help loved ones transition home from the hospital or skilled nursing facility, pick up medications or groceries, provide transport to doctor’s appointments, and perform light housekeeping. We can also help local adult caregivers who need intermittent assistance or plan to travel. Visit our Private Duty page to learn more.

When is home care necessary?

Home care may be necessary for a variety of reasons. We treat patients who are recovering from an illness, surgery, stroke, heart attack, or an accident. Our job is to support patients as well as their families, with an overall goal of maintaining dignity. We accomplish this goal by empowering individuals with the tools and information they need to stay healthy and happy within the comfort of their own homes.

What if I have a question at night or on weekends?

If you need our help during non-office hours, NVNA and Hospice has a 24-hour answer service, 7 days a week. Please call us at (781) 659-2342. If it is an emergency, please call 911.

For billing and general questions, please call during office hours, Monday-Friday 8:00am-5:00pm.

If a loved one is a hospice patient and needs help at night or on weekends, what should I do?

Health needs do not stop at 5:00pm, and neither do we. Once on hospice, the primary goal is to remain at home and not return to the hospital. Concerns that arise after normal business hours will be addressed by a hospice-trained caregiver collaborating with the patient’s physician to achieve the patient’s goal of remaining comfortably at home. We are on call 24/7 at (781) 659-2342.

I am so grateful to NVNA and Hospice for the support, expert care, and compassion I received. You went above and beyond for me.” 

NVNA and Hospice patient