Non-Discrimination Policy

NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English Proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination thereof with regard to admission, access to treatment or employment.

NVNA and Hospice provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). We provide free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids or language assistance services, please contact our NVNA and Hospice Compliance officer, who acts as our Civil Rights Coordinator.

If you believe that NVNA and Hospice has failed to provide these services or discriminated in any other way, you may file a grievance with our NVNA and Hospice Compliance Officer.

Corporate Compliance Officer
NVNA and Hospice
120 Longwater Drive
Norwell, MA 02061
Phone: 781-659-2342
Fax: 781-659-0150
Email: compliance@nvna.org

The availability and use if this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with:

U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Compliant Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 2020; 1-800-368-1019, 800-537-7697(TDD)

Equal Employment Opportunity Commission 1-800-669-4000

Massachusetts Department of Public Health 1-800-462-5540